To provide relief for policyholders/certificate holders residing in Vermont and affected by the torrential rains, flooding and landslides, Aflac through Aflac Benefits Solutions will provide a premium grace period starting July 7, 2023, and ending Sept. 5, 2023. This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability of in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the member.
Affected members should contact Aflac Benefits Solutions at 855-819-1873, Option 1, for assistance.