Puerto Rico Emergency Declarations

To provide relief for policyholders/certificate holders residing in Puerto Rico and affected by Hurricane Fiona, Aflac through Aflac Benefits Solutions (formerly Argus Dental & Vision) will provide a premium grace period starting Sept. 17, 2022, and ending Dec. 16, 2022. This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability of in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the member.

 

Affected members should contact Aflac Benefits Solutions at 855-819-1873, Option 1, for assistance.

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