Cultural Competency – Dental & Vision Plans

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Cultural Competency

At Aflac Benefits Solutions, we recognize the importance of communicating effectively with our members. That is why we have made a solid commitment to provide members with Limited English Proficiency (LEP), Low Literacy Proficiency (LLP), diverse cultural and ethnic backgrounds or ability impairments the customized customer service they need to make informed decisions about their dental and vision care.

To view a copy of our Cultural Competency Plan or the National Standards for Culturally and Linguistically Appropriate Services (CLAS) in Health and Health Care, please click on the links below.

Cultural Competency Plan

National Standards for Culturally & Linguistically Appropriate Services (English)

National Standards for Culturally & Linguistically Appropriate Services (Spanish)

Aflac Benefits Solutions, Inc. (ABS), formerly Argus Dental & Vision, Inc., is a subsidiary of Aflac Incorporated. ABS holds licenses, registrations, and/or certificates of authority to act as a Prepaid Limited Health Service Organization (PLHSO) in Florida, Discount Medical Plan Organization in Florida, Employee Benefit Plan Administrator (EBPA) in Wisconsin, an agency in Florida (License No. L096749), and as a third party administrator (TPA) in most U.S. jurisdictions. ABS is licensed in New York State as a life broker (License No. 1630554) and conducts business in New York State under the name Argus Administrative Services.

ABS provides administrative services to or on behalf of health plans, government agencies, and insurance companies. ABS provides administrative services for dental and vision coverages underwritten by American Family Life Assurance Company of Columbus, American Family Life Assurance Company of New York, and National Guardian Life Insurance Company. National Guardian Life Insurance Company is not affiliated with the Guardian Life Insurance Company of America also known as The Guardian or Guardian Life. National Guardian Life Insurance Company is not a member of the Aflac family of insurers. Coverage underwritten by American Family Life Assurance Company of Columbus is offered in all U.S. jurisdictions except NY, NC and NJ for dental and vision, Puerto Rico for dental and Montana and New Mexico for vision. Coverage underwritten by American Family Life Assurance of New York is offered in NY. New coverage underwritten by National Guardian Life Insurance Company is offered in NC. Please see coverage documentation applicable to your state for further details.

American Family Life Assurance Company of Columbus | Columbus, GA
American Family Life Assurance Company of New York | Albany, NY
National Guardian Life Insurance Company | Madison, WI

Notice: Dental and vision benefits are not considered minimum essential coverage for pediatric dental or vision plans in accordance with the Affordable Care Act (ACA). Aflac's insurance plans are not an alternative for comprehensive health insurance.

Applies to Policy Series QN81000. In Idaho, QN81100MID. In Oklahoma, policy form QN81100MOK.
Applies to Policy Series QNV1000. In Idaho, QNV1100MID. In Oklahoma, policy form QNV1100MOK.

Aflac Benefits Solutions, Inc. | Tampa, FL